Privacy policy
This policy explains what personal information Call Answering Hub collects when you send us an enquiry about call answering for your business, what we do with it, who we share it with and what rights you have. We've kept it short and in plain English.
Who we are
Call Answering Hub is run by IIB Trading Ltd, a company registered in England and Wales (company number 11135452). Our registered office is Office 118 Cobalt Business Exchange, Newcastle, NE28 9NZ.
For this website, IIB Trading Ltd is the "data controller". That means we decide how your information is used and we're responsible for looking after it.
ICO registration number: ZA810991
Questions about your data? Email us at hello@callansweringhub.co.uk or write to the address above.
What we do (and don't do)
Call Answering Hub is an independent website and introducer. We don't answer calls ourselves and we're not a call answering company. We don't give advice. When you send us an enquiry, we pass your details to one call answering provider from our partners (see "Who we share your information with" below), so they can contact you about answering your business calls. We pass each enquiry to one partner only. We may be paid by them for the introduction. Prices and terms for their service are agreed directly between you and them.
What information we collect
When you fill in an enquiry form, we collect:
- your name, business name, phone number and email address
- your type of business, roughly how many people work there and how many calls you get, and your business postcode
- what kind of call answering you're interested in and when you'd like to start, from the lists on the form
- the date and time you sent the form, and the page you sent it from
Please don't include sensitive information such as health details. We don't ask for it and we don't need it.
Like almost every website, our hosting provider automatically records basic technical information (such as your IP address and browser type) to keep the site running and secure.
How we use your information and why we're allowed to
| What we do | Our legal reason |
|---|---|
| Pass your details to one of our partners so they can contact you about answering your business calls | Your consent, which you give by ticking the box on the form |
| Keep a record of your enquiry and your consent | Our legitimate interests in running our business properly and being able to show we had your permission |
| Keep the website working and secure | Our legitimate interests in protecting the site and its visitors |
We won't sell your details to anyone else, use them for unrelated marketing, or add you to a mailing list.
Who we share your information with
- Our call answering partners: UK call answering and virtual receptionist providers we work with. Each enquiry goes to one provider only. Once they have your details, they look after them under their own privacy policy, which they'll give you when they contact you, and they'll tell you who they are.
- Service providers who help us run the site: Cloudflare (website hosting and security) and Google (where your enquiry details are stored). They can only use your information to provide their service to us.
- Authorities, if the law requires it.
Some of these providers may process data outside the UK. When they do, they use legal safeguards approved under UK data protection law, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
We keep your enquiry details for 12 months from the date you send them, so we can deal with any questions or complaints about the introduction. After that we delete them. The partner we passed your enquiry to keeps its own copy for as long as its own policy says.
Your rights
You have the right to:
- see the information we hold about you
- have it corrected if it's wrong
- have it deleted
- withdraw your consent at any time. This stops us passing your details on in future, but it can't undo an introduction we've already made. To stop hearing from the partner we passed your enquiry to, contact them directly.
- object to how we use it, or ask us to limit how we use it
- ask for a copy in a format you can take elsewhere
To use any of these rights, email hello@callansweringhub.co.uk. It's free, and we'll reply within one month.
Cookies
We don't use advertising or tracking cookies. Our hosting provider, Cloudflare, may set small security cookies to protect the site from spam and attacks. These are strictly necessary, so we don't need to ask for your consent. If we add analytics in future, we'll update this policy and ask for your consent first where the law requires it.
How we keep it safe
Your details are sent over an encrypted connection (HTTPS) and stored in accounts protected by passwords and two-step sign-in. Only people who need your details to make the introduction can see them.
Complaints
If you're unhappy with how we've handled your information, please contact us first and we'll try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If we change this policy, we'll update it on this page and change the "last updated" date at the top.